Return and Refund Policy

Last updated: September 8, 2026

Trucker's Direct Shop wants every customer to receive the correct product in new condition. Because we work with multiple suppliers and fulfillment partners, return eligibility, processing requirements, and return locations may vary by product.

This policy applies to purchases made through truckersdirect.shop. Nothing in this policy limits any rights you may have under applicable law.

Standard Returns

Most eligible standard, non-custom products may be returned when the return is requested within 30 calendar days after delivery.

To qualify for a return, the product must:

• Be new, unused, uninstalled, unassembled, unprogrammed, and unaltered;

• Be in resalable condition;

• Include its original packaging, labels, seals, manuals, accessories, hardware, and parts;

• Have matching serial numbers, when applicable;

• Be accompanied by proof of purchase from Trucker's Direct Shop; and

• Not be identified as final sale, made to order, or non-returnable.

Opening an outer shipping carton to inspect a product is permitted. Opening sealed retail packaging may make certain electronics, safety products, consumables, or other restricted products ineligible for return.

Products wired, installed, programmed, modified, assembled, or placed into service cannot be returned because of a change of mind, incorrect fitment, or customer ordering error. Defective-product and warranty claims are handled separately below.

Product-Specific Return Restrictions

Some products have supplier or manufacturer restrictions and are identified on their product pages as Final Sale, Made to Order, or Non-Returnable.

Product-specific restrictions clearly disclosed on the product page at the time of purchase form part of this policy. If no special restriction is displayed, the standard return terms above apply.

Starting a Return

Before sending anything back, email services@truckersdirect.net with:

• Your name and order number;

• The product name, SKU, and quantity;

• The reason for the return;

• Photographs of the product and packaging, when requested; and

• Photographs or video showing any damage, defect, incorrect item, or other problem.

Please use the subject line:

Return Request – Order #[your order number]

We will review the request and provide return authorization and shipping instructions when the return is approved. Approved products must be shipped by the deadline stated in the authorization.

Do not mail a product to the address on its original shipping label, to a supplier, or to an address found online. Unauthorized returns may be refused or returned to the customer at the customer’s expense.

Because products may ship from different fulfillment locations, items from the same order may need to be returned separately. Do not combine returns unless instructed to do so.

Change-of-Mind and Customer-Error Returns

This section applies when an eligible product is being returned because the customer:

• No longer wants or needs it;

• Ordered the wrong size, color, model, quantity, or specification;

• Selected a product that does not fit the intended vehicle or application when accurate compatibility information was provided; or

• Ordered the product by mistake.

Approved non-defective returns are subject to a 15% restocking fee.

The customer is responsible for:

• Return shipping costs;

• Properly packaging the product;

• Any loss or damage occurring during return transportation; and

• Using a trackable and adequately insured shipping method.

If we provide a return label for convenience, its cost will be disclosed and deducted from the refund.

Original Standard or Express shipping charges are not refundable for customer-choice returns. No restocking fee or return shipping charge will apply when the return is caused by our error or a confirmed damaged, defective, or incorrectly shipped product.

Made-to-Order and Decorated Products

Printed, embroidered, engraved, or otherwise decorated apparel, hats, bags, drinkware, and accessories are produced after an order is placed. These products are considered made to order, even when they feature a standard Trucker's Direct Shop design and were not personalized by the customer.

Made-to-order and decorated products are final sale and cannot be returned or exchanged because of:

• Incorrect size selection;

• Change of mind;

• Color preference;

• Customer ordering error; or

• Minor differences in print placement or color that are normal to the production process.

Please review the applicable size chart and product details carefully before ordering.

Made-to-order products remain eligible for assistance when they arrive damaged, have a manufacturing or decoration defect, or are materially different from the item ordered. Confirmed issues will be resolved through an appropriate replacement or refund.

Made-to-order products cannot be changed or canceled after production begins.

Non-Returnable Products

Unless damaged, defective, incorrectly shipped, or otherwise required by law, we cannot accept returns of:

• Made-to-order, custom, personalized, printed, embroidered, or engraved products;

• Products marked Final Sale or Non-Returnable;

• Special-order and closeout products;

• Gift cards;

• Installed, wired, programmed, modified, assembled, or used products;

• Products missing original packaging, manuals, accessories, hardware, or serial numbers;

• Products damaged after delivery through misuse, improper installation, accidents, or unauthorized repairs; and

• Opened consumables, chemicals, aerosols, batteries, hygiene-sensitive products, or safety products when the product page identifies them as non-returnable.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

Shipping damage, missing items, shortages, or incorrect products should be reported within 7 calendar days after delivery. Prompt notice helps us document the issue with the carrier and fulfillment partner.

Keep the following until the claim is resolved:

• The product;

• The original shipping carton;

• All internal packaging;

• The shipping label; and

• All included parts and accessories.

Do not install, modify, use, or discard the product or packaging before receiving instructions.

For a manufacturing defect discovered later, contact us as soon as reasonably possible. Claims submitted within 30 days after delivery will be evaluated for a replacement, refund, or other appropriate resolution. There is no restocking fee or return shipping charge for a confirmed damaged, defective, or incorrectly shipped product.

After 30 days, the product may be covered by a manufacturer’s warranty. We will help identify the applicable warranty process when available.

Damage caused by improper installation, incompatible voltage, misuse, accidents, normal wear, unauthorized repairs, or failure to follow the manufacturer’s instructions is not considered a manufacturing defect.

Order Changes and Cancellations

Contact services@truckersdirect.net immediately if you need to change or cancel an order. We cannot guarantee that an order can be changed or canceled after it has been submitted to a supplier, entered production, or begun fulfillment.

If an order has not entered fulfillment or production, we will cancel it and issue a full refund.

Once a standard product has shipped, it must follow the applicable return process. Made-to-order and decorated products cannot be canceled after production begins.

If we cannot ship an order within the promised timeframe, we will notify you and provide the choice to accept the delay or cancel the unshipped order for a full refund, as required by applicable law.

Exchanges

We do not offer direct exchanges for standard products. If an eligible product is approved for return, you may place a new order for the desired product.

This does not apply to replacement claims involving a confirmed damaged, defective, missing, or incorrectly shipped product.

Lost or Missing Deliveries

If tracking does not show delivery and the shipment appears delayed or lost, contact us within 7 calendar days after the expected delivery date. We will work with the carrier and fulfillment partner to investigate.

If tracking shows the package as delivered but you cannot locate it:

1. Confirm the shipping address on your order;

2. Check around the delivery location and with household members or neighbors; and

3. Contact the carrier for delivery details.

We will assist with the carrier investigation. Refund or replacement eligibility for a package marked delivered will depend on the carrier’s findings and available delivery evidence.

Customers are responsible for providing a complete and accurate shipping address. If a package is returned because of an incorrect or incomplete address, refusal, or failure to retrieve the package, additional shipping charges and the standard restocking fee may apply. Made-to-order and non-returnable products may not qualify for a refund in these circumstances.

Refund Processing

Returned products are inspected before a refund is approved.

After receiving and inspecting an authorized return, we will normally notify you of the decision within 5 business days. Approved refunds will be initiated to the original payment method within 5 business days.

Your bank or card issuer may require an additional 5–10 business days to post the refund.

Refund deductions may include:

• The 15% restocking fee for non-defective returns;

• Return-label costs;

• Non-refundable original or Express shipping charges; and

• Loss in value caused by missing packaging, accessories, damage, or use, when applicable and permitted by law.

Refunds are not normally issued before the authorized product is received and inspected unless we confirm that a return is unnecessary.

Store credit will only be issued instead of a refund when the customer requests or agrees to it.

Manufacturer Warranties

Some products include a manufacturer’s warranty. Warranty periods and coverage vary by product and manufacturer.

After the 30-day return period, defective products may need to be handled through the manufacturer’s warranty process. Contact us with your order number, product information, and a description of the problem, and we will provide available warranty information or assistance.

Manufacturer warranties generally do not cover improper installation, misuse, accidents, incompatible applications, unauthorized modifications, normal wear, or cosmetic damage.

Return Abuse and Fraud

Trucker's Direct Shop may refuse a return involving fraud, altered serial numbers, substituted products, intentional damage, excessive return activity, or failure to follow this policy. This provision does not limit rights that cannot legally be waived.

Contact Us

For questions, cancellations, returns, refunds, shipping problems, or warranty assistance, contact:

Trucker's Direct Shop
Email: services@truckersdirect.net
Website: truckersdirect.shop
Based in: Greeley, Colorado, United States