Política de envío
Shipping Policy
Last updated: September 8, 2026
Trucker's Direct Shop works with multiple suppliers and fulfillment partners to ship products directly to customers throughout the United States. This policy explains our shipping charges, processing times, delivery estimates, tracking, and how we handle shipping problems.
Shipping Destinations
We currently ship to eligible addresses within the United States.
Shipping availability to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, and remote locations may be limited by the product, carrier, or fulfillment partner. The shipping options displayed during checkout determine whether an order can be delivered to a particular address.
Some products require a physical street address and cannot be delivered to a P.O. box. We will contact you if additional address information is required.
We do not currently offer international shipping.
Shipping Charges
Our standard shipping rates for eligible orders are:
| Shipping option | Order amount | Shipping charge |
|---|---|---|
| Standard Shipping | Under $75 | $8.95 |
| Standard Shipping | $75 or more | Free |
| Express Shipping | Any eligible order | $15.00 |
Free Standard Shipping is based on the merchandise subtotal after discounts and before taxes.
The shipping rate shown during checkout is the final applicable rate. Certain oversized, heavy, restricted, hazardous, remote-destination, or supplier-limited products may have different shipping options or may not qualify for Express or free shipping.
Express Shipping is available only when supported by the product, supplier, carrier, and destination.
Processing and Fulfillment Time
Processing time is the period between when an order is placed and when it is handed to a shipping carrier. Processing time is separate from carrier transit time.
Standard Stocked and Dropship Products
Most stocked and supplier-fulfilled products are normally processed within 1–3 business days after payment and order verification.
Some products may require additional time because of supplier availability, order verification, holidays, unusually high order volume, or product-specific requirements.
Made-to-Order and Decorated Products
Printed, embroidered, engraved, or otherwise decorated apparel, hats, bags, drinkware, and accessories are produced after an order is placed.
These products normally require an average of 5–10 business days for production and fulfillment before being shipped. Larger orders, complex decoration, supplier inventory issues, and peak seasons may require additional time.
Selecting Express Shipping does not shorten the production time for a made-to-order product.
Business Days
Business days are Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays begin processing on the next business day.
If a product page provides a different processing estimate, the estimate displayed on that product page controls for that product.
Estimated Carrier Transit Times
After the carrier receives the shipment, estimated transit times are generally:
| Shipping option | Estimated carrier transit |
|---|---|
| Standard Shipping | Approximately 3–7 business days |
| Express Shipping | Approximately 2 business days |
These are estimates, not guaranteed delivery dates, unless a guaranteed date is specifically displayed during checkout.
An order’s estimated total delivery time consists of both:
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The applicable processing or production time; and
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The carrier’s transit time after receiving the package.
For example, an Express order may still require 1–3 business days of processing before its estimated two-business-day carrier transit begins. Made-to-order products may require 5–10 business days of production before Express transit begins.
Shipping Carriers
Depending on the supplier, product, and destination, orders may ship through UPS, USPS, FedEx, or another qualified carrier.
A shipping option’s name describes the expected service level and does not guarantee that a particular carrier will be used unless the carrier is expressly identified during checkout.
We cannot guarantee requests for a specific carrier.
Multiple Packages and Separate Shipments
Because products may be fulfilled from different supplier locations, one order may arrive in multiple packages on different dates.
Each package may have its own:
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Processing time;
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Carrier;
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Tracking number; and
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Estimated delivery date.
You will not be charged additional shipping merely because we divide an order into multiple shipments unless you approve an additional charge.
Tracking Information
Tracking information will normally be emailed to the address provided during checkout when each shipment is prepared.
Tracking may require 24–48 hours to begin showing carrier activity. A “label created” notification means the shipping label has been generated; it does not always mean the carrier has physically received the package yet.
Customers can also use the order-status link in their confirmation or shipping email to check available tracking information.
Inventory Changes and Unavailable Products
Our inventory information comes from multiple supplier feeds. Although we work to keep availability accurate, an item may occasionally become unavailable before an inventory update reaches our store.
If an ordered product becomes unavailable, we will contact you and provide an appropriate option, which may include:
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Waiting for a confirmed restock date;
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Selecting an alternative product with your approval;
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Canceling the affected item; or
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Canceling the order for a full refund.
We will not substitute a materially different product without your permission.
Shipping Delays
Delivery may be delayed by severe weather, natural disasters, holidays, carrier disruptions, road closures, labor interruptions, supplier shortages, address problems, security reviews, or other events outside our reasonable control.
If we learn that an order cannot ship within the timeframe promised at purchase, we will provide:
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Notice of the delay;
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A revised shipment date when available; and
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The option to accept the delay or cancel the affected unshipped product for a full refund.
If we cannot fulfill an order, we will cancel the affected item and issue a refund to the original payment method. Refunds for unshipped products will not be limited to store credit.
Address Accuracy and Address Changes
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please verify:
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Recipient name;
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Street address and unit or suite number;
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City, state, and ZIP code;
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Email address; and
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Telephone number used for delivery purposes.
Contact services@truckersdirect.net immediately if an address needs to be changed. We cannot guarantee changes after an order has been submitted for fulfillment or production.
Trucker's Direct Shop is not responsible for delays caused by incorrect, incomplete, or undeliverable address information supplied by the customer.
Carrier address-correction fees, return-to-sender charges, and reshipping costs caused by customer address errors may be charged to the customer.
Returned-to-Sender and Refused Packages
If a standard product is returned to the sender because of an incorrect address, refused delivery, failed delivery attempts, or failure to retrieve a held package, contact us for instructions.
The customer may be responsible for:
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Original shipping costs;
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Return transportation costs;
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Additional reshipping charges; and
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The restocking fee described in our Return and Refund Policy.
Made-to-order, decorated, final-sale, and non-returnable products may not qualify for a refund when returned because of a customer-provided address error, refused delivery, or failure to retrieve the package.
These restrictions do not apply when the return is caused by our error or the carrier’s confirmed error.
Lost or Stalled Shipments
If tracking has not updated for several business days or a package has not arrived by its estimated delivery date, contact services@truckersdirect.net.
Please report a potentially lost shipment within 7 calendar days after its expected delivery date. We will work with the carrier and fulfillment partner to investigate.
If a shipment is confirmed lost in transit, we will arrange an appropriate replacement or refund.
Do not file a payment dispute while an active carrier investigation or replacement request is being handled. Contact us first so we can attempt to resolve the problem directly.
Packages Marked Delivered but Not Found
If tracking shows that a package was delivered but you cannot locate it:
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Verify the shipping address on your order;
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Check around the delivery location, garage, side doors, parcel lockers, or mailroom;
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Ask household members, neighbors, property staff, or coworkers who may have accepted it;
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Allow until the end of the delivery day in case the carrier scanned it early; and
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Contact the carrier for available delivery details.
If the package still cannot be found, contact us promptly. We will assist with the carrier investigation.
A package marked delivered is not automatically eligible for a refund or replacement. Resolution will depend on the carrier’s findings, delivery evidence, address accuracy, and the circumstances of the claim.
Damaged Packages, Missing Items, and Shipping Errors
Inspect your shipment promptly after delivery.
Report the following problems within 7 calendar days after delivery:
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Shipping damage;
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A missing product or component;
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An incorrect product;
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A package that appears opened or tampered with; or
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A product damaged during transportation.
Email services@truckersdirect.net with:
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Your order number;
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A description of the problem;
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Photographs of the product;
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Photographs of the outer shipping carton;
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Photographs of the internal packaging and shipping label; and
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Photographs or video showing the damage or error.
Keep the product, shipping carton, label, and all packaging until the claim is resolved. The carrier or supplier may require them for inspection.
Do not install, modify, use, or discard a damaged or incorrectly shipped product before receiving instructions.
Confirmed shipping damage, shortages, and fulfillment errors will be handled without a restocking fee or return-shipping charge to the customer.
Restricted and Ground-Only Products
Certain batteries, chemicals, aerosols, oversized products, and other regulated or restricted merchandise may:
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Ship only by ground transportation;
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Be ineligible for Express Shipping;
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Be unavailable for certain destinations; or
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Require additional handling time.
Applicable restrictions will be shown on the product page or during checkout when available.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We cannot guarantee cancellation after an order has been submitted to a supplier, entered production, or begun fulfillment.
Made-to-order and decorated products cannot be changed or canceled after production begins.
Additional cancellation and refund terms are provided in our Return and Refund Policy.
Contact Us
For questions about processing, shipping, tracking, delivery problems, damaged packages, or missing products, contact:
Trucker's Direct Shop
Email: services@truckersdirect.net
Website: truckersdirect.shop
Based in: Greeley, Colorado, United States